Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single help request you submit to us will be replied to within maximum 60 minutes. If your trouble ticket or email requires additional assistance from an admin, we will without delay forward it and leave a note to notify you that your issue is being examined. If you take advantage of our Optional Admin Services package, any of the server management services included there will be completed at a time that is convenient for you.
An Outstanding Customer Support Service
Our client support team will be at your disposal 24–7–365 if you need assistance with our Web Hosting Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. And if you need help tackling all the ordinary admin tasks on your dedicated server, you can have a look at the Optional Admin Services package, which includes backup hard disk drive space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Our Web Hosting Control Panel was pre–installed for every dedicated server. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of help articles in addition video versions which show all the operations that you can carry out in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.