The presence of the customer and tech support that a hosting company offers can tell you a lot about the services that they supply as well. If you can use only e-mails and / or tickets, you have most likely found some reseller not the actual web hosting supplier. When this is the case, you'll have to wait for several days to get an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the actual web hosting company for further assistance. When the supplier can provide several options for communication with fast response time available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you'll get well-timed assistance and top quality support because they'll have immediate access to the servers where your account will be created. No matter what the issue - sales or technical, it's always better to have the option to get in touch with your web hosting company directly via your preferred way of communication.
24/7 Customer Support in Hosting
The customer and tech support services for our hosting
plans are round-the-clock, therefore you can forget all about waiting for a few days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an e-mail. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You'll be able to choose the most suitable way to contact us depending on where you are or what hardware you are using. We will help you for more or less any webhosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you purchase a semi-dedicated server
account from us as we have phone and online chat support for pre-sales, billing and general queries. Our agents will help you find the best package or offer you information about our servers, to confirm whether the system requirements for your web sites are met. When you're a current client, you can also contact us through electronic mail or through our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that any time you employ these 2 methods of contact, you'll get an answer within less than an hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you are able to compare the reply time considering that it usually takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent problems and questions regarding the pre-installed software the server comes equipped with. If you haven't ordered your VPS server
plan yet, you are able to find out more details about our solutions by giving us a telephone call or by using the live chat service. For more technical issues, you will be able to send an e-mail or open a trouble ticket via your billing Control Panel and you will receive support within less than one hour no matter the time of the day, even on weekends and holidays. The actual reply time generally does not exceed 30 minutes. If you'd like to have assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our admins will help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will benefit from prompt support when you obtain a dedicated server
through our company. Our customer and technical support crews are accessible 24/7/365, as a result every time you open a support ticket via your billing account or you send an email related to any issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the better option when the issue involved requires a longer period of time to be solved or in case it has to be forwarded to our administrators, because it is a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.