A 99.9% Server Uptime
The major advantage of establishing your own hosting system is that you don’t have to worry about compatibility issues – you configure a specific set of software apps in such a manner as to work with a defined set of hardware parts. The result is something even more steady and dependable, since there are fewer possible risks of failure. We’ve built our cloud hosting system using tried and tested hardware components in addition to a strongly modified version of SELinux so as to create a totally secure and safe environment for your own personal web sites.
This is why, with each of our Linux hosting packages we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s very important that you also set up your own network architecture. This is why we built a custom internal network in all our datacenter facilities. Based on top–quality Juniper routers and switches, our internal network allows for ultra–fast data transmission speeds and is also fully redundant.
Because of this, you will enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, no matter which hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re disappointed with our services, or if you think that they are inadequate, or if you decide that you need to use a Linux VPS hosting service instead of a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain full control over your domains even when you terminate your account with us.
24/7 Technical Support
We have mindfully handpicked each member of our 24x7 support department to make certain that we can offer the very best customer care service you can possibly get. Each of our support engineers has several years of experience working with hosting accounts behind his back, so they know very well what they are doing. Moreover, they’re available 24–7 – you can reach them at any time and they’ll reply back to you as soon as possible.
Their average ticket response time is just 20 minutes, while with other web hosting suppliers you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered within 1 hour.